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Cleaning Supplies/Equipment
Roldy’s Cleaning offers environment-friendly products and almost all equipment required for cleaning your condo, apartment, house or office. The customer will only need to arrange for a toilet brush, paper towel and running water. If high areas need to be cleaned, a step stool must be provided. A vacuum must also be supplied if carpets and rugs are to be cleaned or it can be added to the service as an extra (move-in/out service has vacuum included). In the event that the customer would like us to use specialty products (e.g., organic, stainless steel cleaner, easy off oven cleaner or other stronger/ specific products), please make sure to leave it out and inform us of such in the special account instructions.
**Please note our staff do not use bleach, javex or other extremely harsh chemicals for health & safety as well as environmental reasons.**
Booking & Quoting
The booking and quoting system of Roldy’s Cleaning is designed to be accurate in providing the full chosen package given that the sizing, number of rooms and condition of the space specified is accurate. Roldy’s Cleaning reserves the right to contact the customer to request for extra time to attend to the needs of the home in case inaccurate sizing or below-average condition of the property is found. If the request for the extra time not be approved, the staff at Roldy’s Cleaning will do their best within the allotted time and the customer waives their satisfaction guarantee. There is a time limit associated to all the cleaning services booked with Roldy’s Cleaning as we cannot foresee the condition the property will be in prior to our arrival (i.e. grease, mold, mildew, grime, excessive dust, dirt, etc.) If additional time is requested, it will be charged at an hourly rate determined between the client and Roldy’s Cleaning at the time of the request. The customer will not be charged without their approval, but in case they cannot be reached to be made aware of conditions or request for extra time during an active session, we will have to stop the service at the maximum time allocated to the service.
Cancellation Policy
Roldy’s Cleaning charges a $50 cancellation fee if a cleaning service is cancelled or rescheduled with 48 hours of scheduled date. In the event of same-day cancellations, rescheduling, lockouts, or inability to gain access within 30 minutes of arrival, we reserve the right to charge the greater of $50 or 50% cancellation of the total service fee.
Reoccurring Service Cancelation: Our cancelation policy applies to each visit. To cancel a reoccurring schedule prior to 2 or more completed visits, you will be charged the difference from your frequency rate to a one-time cleaning fee.
24-Hour Satisfaction Guarantee
If you’re not 100% satisfied with quality of cleaning of any of the serviced areas, given your home is as described (size, number of rooms, and in average condition), and you inform the office within 24 hours of your service, Roldy’s Cleaning will send a cleaner back to address any areas in which they might have fallen short within 3 days of your original scheduled cleaning.
Please note that our company cannot guarantee the removal of mold, mildew, grime, soap scum or pet odours. We are professionals and will do our best to tackle the areas. We are also not responsible for revitalization of caulking, grout, molding or carpeting.
We do not offer refunds due to the subjective nature of the cleaning industry.
Gift certificates are not refundable and cannot be exchanged for cash or credit.
Post-renovation, post-construction and hourly work is not covered by our guarantee. Please email us at info@roldyscleaning.com or give us a call at 647-633-1504 for us to address your concerns in a professional and timely manner.
Cleaner Safety
Roldy’s Cleaning reserves the right to remove its cleaners from your home should the environment become unsafe and our cancellation policy will apply, such as if the home presents with health risks relating to virus, mold, bacteria and or infestation. This may also apply if our staff enter a home and someone in the home is sick and or showing symptoms of illness and the staff do not feel comfortable. To protect health and safety of our cleaners, they do not move anything heavier than 30 lbs. Should the customer require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the target area. If you are unsure, please contact our office immediately.
Pets
We have no issues working around pets. If pets becomes anxious or present a safety concern, Roldy’s Cleaning retains the right to remove its cleaners from your home. If removal of our cleaner is due to aggressive pets, our cancellation policy will apply. If an assigned cleaner leaves your home prior to completion, Roldy’s Cleaning will charge you a pro-rated expense based on the work performed. Please take all precautions necessary to ensure a safe environment for pets and our cleaning personnel. Roldy’s Cleaning workers reserve the right to not clean pet feces, litter boxes or urine and cannot guarantee removal of such odours from the home.
Direct Hiring of Our Cleaners
Roldy’s Cleaning greatly invests in training via MasterClass Certification and screens background thoroughly to find quality cleaners. Hiring Roldy’s Cleaning current, Ex-worker(s) and/or accepting side proposals makes the customer responsible for an employment referral fee of $5,000.00 if they directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment and or within 6 months of being contracted by Roldy’s Cleaning. By using our service, you agree to notify us of any attempts to request or accept illegal business; otherwise Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact information with our cleaners is considered part of this violation.
Unless abiding by all laws, direct, unreported or inappropriate employment practices are illegal. You recognize being informed that Roldy’s Cleaning is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities, so investigation occurs. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Roldy’s Cleaning (when applicable), but also by Canadian Federal, Provincial and Local Laws.
Valuables
Please safely safeguard valuables, heirlooms and collectibles prior to scheduled cleanings. Please apprise us of fragile items (and their suggested care) in special account instructions on your profile and/or when booking your cleaning.
Key Security
We do not return keys by mail for your safety. Keys will be returned in person, to your concierge, or where we were instructed to retrieve the key.
Roldy’s Cleaning is not responsible for any damages or loss of property as a result of unauthorized entry. For this reason, Roldy’s Cleaning cannot leave your property unlocked at the end of our service. Please ensure arrangements that will allow us to leave your property locked and secured at the end of our service. In case of inability on the customer’s part to ensure the securing of their property, we waive all possible responsibility to Roldy’s Cleaning and its staff from damages, theft or otherwise.
If the customer is leaving keys with concierge, please ensure to leave under Roldy’s Cleaning name. Our professional cleaners all have badge ID’s to sign out the keys and can return them to concierge. Please ensure your building allows this as we are not responsible for any loss or otherwise from the misuse of keys. If keys are not made available at time of scheduled cleaning and we cannot gain access within 30 minutes of our arrival – we will follow our cancellation policy and/or you may be charged for waiting time.
Arrival Time
Roldy’s Cleaning provides you with an approximated arrival time relative to the scheduled appointment to allow for factors beyond our control, such as traffic conditions, lockouts, and customers adding services or cancellations. Leaving a key with your concierge or a convenient lockbox is the easiest way to provide us with access to your home if you cannot be present.
LARGE AND HEAVY ITEMS
For safety and liability reasons, Roldy’s Cleaning will not permit its cleaning staff to lift or move heavy items or furniture weighing more than 30lbs.
DAMAGES
Roldy’s Cleaning cleaners promise to conduct themselves professionally in your home at all times. In the event of an accidental damage, notify our office within 48 hours of your service. We cannot guarantee compensation for any damages reported more than 48 hours after the end of the cleaning appointment. Roldy’s Cleaning requests that you are reachable so that Roldy’s Cleaning or its representatives can assess and repair any damages.
Roldy’s Cleaning retains the right to contract suitable professionals to repair damages. Roldy’s Cleaning will make payments directly to its contractors to settle any damage and/or repair.
Our insurance policy provides a Comprehensive General Liability limit of $2,000,000.
If your keys are misplaced by our staff, or if a door becomes secured locking out, we will cover the cost of key replacement or locksmith up to $50.
CAULKING AND GROUT
Roldy’s Cleaning does not assume duty for the restoration of severely worn, stained or mildewed/mold caulking and grout.
DISCOUNTS
Roldy’s Cleaning reserves the right to change or remove discounts and/or account credits for use on future service at any time.
PAYMENTS
Website: we accept the following forms of payment: major Credit Cards (if you are a corporate or short term client, please contact us for payment terms). Payment is made in full to Roldy’s Cleaning at time of booking. If you would like to cancel and get a full refund, you must do so at least 48 hours prior to your service date, otherwise our cancellation policy applies.
Late Payment: A finance charge of 2% per month (24% annually) will be charged on all past due balances. A $35 fee is applied to all NSF or declined checks.
TERM OF USE
Overview
Your use of this website is governed by the terms and conditions stated below. Please read them carefully. By using this website, you agree to observe and be bound by these terms and conditions. If you do not consent to these terms and conditions, you may not use this website and should exit from it now. Roldy’s Cleaning retains the right to modify this website and these terms and conditions at any time without notice to you by posting such changes to this page.
Terms
By visiting this website, you are agreeing to be bound by the website’s terms and conditions of use, all applicable laws and regulations, and that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The content included in this website are protected by applicable copyright and trademark law.
User License
It is permitted to temporarily download one copy of the materials (information or software) on Roldy’s Cleaning website for personal, non-commercial temporary viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: replicate or modify the materials, use them for any commercial purpose, or for public display (commercial or non-commercial), attempt to decompile or reverse-engineer any software contained on Roldy’s Cleaning website, remove any copyright or other proprietary notations from the materials, or transfer the contents to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be ceased by Roldy’s Cleaning at any time. Upon finishing your viewing of these materials or upon the expiry of this license, you must destroy any downloaded materials in your possession, either electronic or printed.
Disclaimer
The materials on Roldy’s Cleaning website are provided “as is”. Roldy’s Cleaning makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Roldy’s Cleaning does not warrant the accuracy, likely results, or reliability of the use of the materials on its website, or otherwise relating to such materials, or on any sites linked to this site.
Limitations
In no event will Roldy’s Cleaning or its suppliers be accountable for any damages (including, but not limited to, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Roldy’s Cleaning site, even if Roldy’s Cleaning or a company authorized representative has been notified orally or in writing of the possibility of such damage. As some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The content appearing on Roldy’s Cleaning website could include technical, typographical, or photographic errors. Roldy’s Cleaning does not warrant that any of the materials on its site are accurate, complete, or current. The company may make changes to the content included on its website at any time without notice. However, the company does not make any commitment to update the materials.
Links
Roldy’s Cleaning has not reviewed all of the sites linked to its website and is not responsible for the content of any such linked sites. The inclusion of any link does not imply endorsement by Roldy’s Cleaning of the site. Use of any such linked website is at the user’s own risk.
Site Terms of Use Alterations
Roldy’s Cleaning may revise these terms of use for its website at any time without notice. You are agreeing to be bound by the then current version of these Terms and Conditions of Use by using this website.
Governing Law
Any claim relating to Roldy’s Cleaning website shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.
Refer-a-Friend
- To qualify for this program, new customers must specify referrer information at the time of registration in the Refer-a-Friend program.
- Referrer credits are applicable to future service only (i.e., services booked after referred customer has had their clean and paid for it).
- Referred customer must be a new customer for the discount and/or credit to apply. Referred customer cannot be a roommate/spouse/co-habitant of an existing Roldy’s Cleaning customer.
- Roldy’s Cleaning customers with active accounts are eligible to earn up to $250 in “Refer-A-Friend” discounts per year. If you expect to use more, please contact us at info@roldyscleaning.com to for a special adjustmeny.
- Refer-A-Friend Discounts are not transferrable, and not redeemable for cash.
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Phone Number: 647-633-1504
Email: info@roldyscleaning.com
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Monday 8a.m – 5p.m
Tuesday 8a.m – 5p.m
Wednesday 8a.m – 5p.m
Thursday 8a.m – 5p.m
Friday 8a.m – 5p.m
Saturday 8a.m – 2p.m
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Residential Services
Regular Clean
Deep Clean
Move In/Out Clean
Commercial Cleaning
Post Construction Cleaning
Pricing
Blogs
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Privacy Policy
Terms and Conditions
Sitemap
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Service Area:
Toronto & GTA
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